πŸ” Exchange, Return, and Warranty Policy – usedly.shop

Last updated: November 2025
Contact: πŸ“§ uesvictory@gmail.com | 🌐 usedly.shop

usedly.shop values customer satisfaction and complies with the Consumer Protection Code (Law No. 8.078/1990).
Our goal is a safe, fair, and transparent shopping experience.

πŸ›οΈ 1. Right of Withdrawal (7-day period)

Customers may cancel online orders within 7 calendar days of receiving the product.

Conditions: product must be unused, with original packaging and labels.
Refund processed after product inspection.

Contact: uesvictory@gmail.com

πŸ”„ 2. Exchanges due to Defects or Manufacturing Issues

Applies within 30 days of receipt.

Options: free replacement, repair, or full refund.
Requires proof of defect (photos/videos).

Contact: uesvictory@gmail.com

🚚 3. Conditions for Exchange or Return

Product must be unused, unwashed, and undamaged.
Return with original packaging and all accessories.

Shipping costs:

  • Covered by usedly.shop for defects.

  • Customer pays if returning due to personal preference (β€œbuyer’s remorse”).

πŸ’³ 4. Refund

Processed within 10 business days after product verification.

Refund method:

  • Credit card β†’ reflected on next bill

  • PIX / bank slip β†’ direct deposit

🧾 5. Ineligible Products

No returns/exchanges for:

  • Customized or made-to-order items

  • Products showing use, washing, or damage

  • Sale or clearance items

♻️ 6. Used or Refurbished Products

Inspected and functional; minor cosmetic signs allowed.

Legal warranty: 30 days from receipt.
Defects during this period β†’ free repair, replacement, or refund.

Extended Cost Warranty (up to 1 year)
Repairs only charged for replaced parts, no service fee.
Available after legal 30-day period.
Requires proof of purchase and issue description.

Contact: uesvictory@gmail.com

βš™οΈ 7. Customer Service

Hours: Monday–Friday, 9:00 AM – 6:00 PM (US time)
Email: uesvictory@gmail.com
Website: usedly.shop

Summary of Guarantees

  • 30-day free legal warranty (Consumer Protection Code)

  • Up to 1-year extended warranty (customer pays only for replaced parts)